Arena Group Privacy Policy
Maintaining Homes Together – Protecting Your Information
Arena Group (“we”, “our”, “us”) is committed to safeguarding the privacy and security of personal data entrusted to us. We process all personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Lawful Basis for Processing
We collect and process personal data only where it is lawful and necessary, including:
• To fulfil contractual obligations (e.g., providing maintenance and repair services).
• To comply with legal and regulatory requirements.
• To pursue legitimate business interests, such as improving service delivery.
• Where consent has been provided for specific purposes (e.g., marketing communications).
2. Categories of Data Collected
We may collect and store:
• Identification and contact details (name, address, email, phone number).
• Property and service-related information (repair requests, site details, appointment history).
• Financial information (payment records, invoicing details).
3. Data Sharing and Disclosure
• Personal data will not be sold or disclosed to third parties without lawful basis.
• Where necessary, data may be shared with trusted contractors or service providers, subject to strict confidentiality and compliance obligations.
• All staff and contractors with access to personal data are DBS-checked and bound by confidentiality agreements.
4. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
Personal data will be retained only for as long as necessary to fulfil contractual, legal, or regulatory obligations. Once data is no longer required, it will be securely deleted or anonymised.
6. Your Rights
Under the Data Protection Act 2018 and UK GDPR, you have the right to:
• Access the personal data we hold about you.
• Request rectification of inaccurate or incomplete data.
• Request erasure of data where lawful grounds apply.
• Restrict or object to processing in certain circumstances.
• Data portability, where applicable.
Requests to exercise these rights should be made in writing to [insert Arena Group contact details].
7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legislation or business practices. The latest version will always be available upon request or published on our official website.
8. Contact Information
For questions, concerns, or to exercise your data rights, please contact:
Arena Group – Maintaining Homes Together